Privacy Policy

Last updated on 4 January 2023

Infidi Pte Ltd and its affiliates or subsidiaries (collectively known as ”Infidi”, “Fixel app”, “Fixel”, “we” or “us”) understand that your privacy is very important to you and Our Privacy Policy, which is set out below, explains what information and personal data we may collect from you, as well as how we may use or share any information that we have collected, or you have provided to us.

Please note that we are only describing our own practices here, which apply to all apps or websites that we own and operate and to all services that we provide, including our online and mobile products. This policy does not apply to third parties, including other companies you might interact with on or through our services.

When you use and provide information to us via Fixel or our website or other electronic means (collectively the “Platform”) and use the Products or Services offered by Fixel (collectively the “Services”), you are accepting and consenting to our processing of your information in accordance with this Privacy Policy and our Platform Terms of Use. Please read this entire policy carefully.

If you don't understand any parts of the policy or you have any questions, please do not hesitate to contact us at support@fixel.asia

INFORMATION THAT WE MAY COLLECT FROM YOU, INCLUDE BUT NOT LIMITED TO:
  1. Contact data such as your home or office address, location, email address and phone numbers
  2. Personal information such as name, gender, username, and photographs
  3. Payment settings (including credit card information); marketing communication settings; booking and enquiry history
  4. Basic demographic information and preferences (if you opted in for sharing demographic data in your Google Account; technical information, including the type of device) you use, network information, your operating system, the type of browser you use, advertising preferences etc.
  5. Statistical usage data about our users' browsing actions, patterns, interactions, and navigation through our websites. Please note that this data does not identify any individual.
  6. Up-to-date information regarding recent orders
WE MAY COLLECT AND PROCESS THE FOLLOWING DATA ABOUT YOU WHEN YOU:
  1. Use our platform
  2. Submit a job request through our Platform
  3. Use our Services
  4. Make an order through our Platform or during the service itself
  5. Complete contact or enquiry forms on, or otherwise provide information via, Platform
  6. Subscribe to receive any newsletter we may offer from time to time
  7. Complete any voluntary surveys we may ask you to participate in from time to time
  8. Send feedback to us via our platform
  9. Respond to our marketing communications
  10. Correspond with us or report a problem with any of our Services
HOW WE MAY USE YOUR INFORMATION

We use the information that you give us:

  1. To manage your booking or respond to booking enquiry and to arrange the performance of services
  2. To occasionally provide you with co-branded and joint offerings in the form of products or services
  3. To carry out our obligations arising from any contracts entered into between you and us
  4. To provide you with the information, products, and services that you request from us
  5. To communicate with you about any comments, complaints, queries, or feedback you might have about us or the services
  6. To give you the ability to interact with any service features on our Platform when you choose to do so
  7. To notify you about any changes to our Terms or our Services, to communicate any information about your booking with you to ensure that content on our Platform is presented in the most effective manner for you and mobile device
  8. To provide you with information about goods and services we offer that we feel may interest you by post, telephone, SMS or email. We will send that information by SMS or email only if:
  1. you have consented to this; or
  2. the information is about products and services similar to those which were the subject of a previous sale or negotiation of a sale to you (and you have not opted out of receiving such marketing messages); or
  3. after opting out (and/or unsubscribing) you continue to use our services; or
  4. where we are permitted to do so by law without consent, for example, if you have provided us with a company email address.

We use the information about you that we collect automatically:

  1. To administer our Platform for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
  2. To improve our Platform and services, to ensure that content is presented in the most effective manner for you and for your mobile device
  3. To monitor and improve the security, quality and efficiency of our products and services
  4. To allow you to participate in interactive features on the Platform and when you choose to do so
  5. As part of our efforts to keep our Platform safe and secure
  6. To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
  7. To make suggestions and recommendations to you about goods or services that may interest you and to otherwise manage our relationship with our customers.

We use the information about you that we collect from other sources in combination with the information you give to us and the information about you that we collect automatically. We will only use such information for the purposes set out above.

We collect Browsing Information using cookies to distinguish you from other users. This helps us to provide you with the best possible experience when you browse our Platform and also allows us to improve our Services. 

WHERE WE STORE AND PROCESS YOUR INFORMATION

By using our services, you are authorising us to process your information anywhere we or our partners do business.

All information you provide to us is stored on our secure server in Singapore. We have in place a level of security appropriate to the nature of the information stored and the harm that might result from a breach of security.

The data that we collect from you may be transferred to, and stored at, a destination outside of Singapore and it is possible that it may also be processed by staff operating outside of Singapore who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your booking, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We use third-party payment service providers to process card payments. We do not directly store or collect card details. That information is provided directly to our third-party payment processors and their use of your personal information is governed by their Privacy Policy. 

We may process and store information that we have collected anywhere that we or our partners operate, in countries outside of your country of residence. We keep cross-border transfer of personal information to a minimum. In cases where we do transfer any personal information to countries outside of your country of residence, we ensure you that the information is transferred in accordance with this Privacy Policy and according to the applicable laws.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Platform; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

DISCLOSURE OF YOUR INFORMATION
Disclosure within our company

We may disclose your personal information to any member of our group of companies, which includes but is not limited to any of the companies registered as our subsidiaries, partners, service providers, licensors, licensees or any other third parties related to us.

Third party companies

We may disclose your personal information to third parties for the following purposes:

  1. Provision of services

We work with a network of service providers who carry out the services that you have requested. When you procure a service, we will forward any relevant information (such as names, addresses, means of contact, types of services and payment, photos, and videos that you have sent us during the booking process, specific requests, etc.) that you have provided and that is needed by the service provider in order to carry out the service. These partners will also abide to all confidentiality obligations that are consistent with our Privacy Policy and the agreements that we have entered into with them.

  1. Payment services

When you are paying for a service you decide to pay by credit or debit card, we will share your payment-related information (such as credit or debit card number, purchase amount, date of purchase, name, email, billing address, phone number, IP, location and other device details and in some cases, your transaction history to authenticate you) with entities we have engaged to process payments and provide similar financial services (for example fraud prevention). In any such case, the service providers are allowed to process only the information solely for the purposes necessary to perform the requested service.

  1. Change of ownership

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or

If all or substantial amount of our assets or the assets of our group of companies are acquired by a third party. In this case, personal data held by us about our customers will be one of the transferred assets

  1. Duty to disclose

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Platform Terms of Use and other agreements; or to protect the rights, property or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

  1. Breach of agreement

If you do not make payments that you owe in relation to any services provided to you by the service provider, we may disclose your personal data to credit reference agencies and to fraud prevention agencies for the purposes of fraud prevention. We may also disclose your personal data to debt collection agencies which may use your information to trace your whereabouts and recover the debts. The information which we provide to such agencies may in turn be provided by those agencies to other organisations which may use your personal data to perform similar checks. Information recorded by fraud prevention agencies may be accessed by organisations in other jurisdictions

  1. Protect clients and/or any third parties

If we are forced to protect our own rights, property, and operations (enforcing contract performance or pursuing remedies or limiting damages we may sustain).

SECURITY

We are committed to securing personal information and any data we collect from customers. We use physical, technical, and organisational security safeguards to help protect the information that we have collected from unauthorised access and third parties.

However, please note that no server, network, or data transmission over the Internet is 100% secure and we cannot guarantee the security of any information transmitted through our Platform and account systems and make no assurance about our ability to prevent any such loss or misuse. By choosing to share any information with us, you are accepting this risk.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can also exercise this right at any time by contacting us.

Additionally, you can limit the personal information you share. The only way we collect personal information is when you provide it to us voluntary. You can choose to browse some parts of this Platform without ever creating an account, purchasing a service, or otherwise submitting personal information to us. Any personal information that is given to us will generally be retained for as long as it is necessary to provide a service or operate our business, unless a longer retention period is required or permitted by law.

If you have more questions or you want to exercise any of your rights, contact our team by sending an email to support@fixel.asia. We will then review your request and get back to you within 30 working days. 

LINKS TO THIRD-PARTY WEBSITES

Our websites may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We welcome any feedback about third-party websites linked to from our websites.

CHANGES TO OUR PRIVACY POLICY

By submitting your information to us, you consent to the use of that information as set out in this Privacy Policy. If we change our Privacy Policy, we will post the updated policy on this page and may place notices elsewhere within the websites (such as the home page) for a reasonable period of time, so that you may be aware of the changes

In the event of any changes, we will also update the "Last updated" date at the top of this Privacy Policy. You should check our Privacy Policy occasionally to ensure that you are happy with any changes we make. Your continued use of the Services following any changes to this Privacy Policy will mean you accept those changes.

CONTACT US

At any time, you can contact our information security team directly with all questions, comments and suggestions concerning this Privacy Policy and data protection via support@fixel.asia